Refunds

Last updated 2026-11-09. Part of the terms.

You can try every look, layout and shape before you spend a credit, so you see the card before you pay for it.

• Within 14 days of buying a pack, ask and we’ll refund the credits you haven’t spent, at what each cost in its pack. Email hello@treadentials.com from the address you paid with, or use the link in your Paddle receipt.
• A spent credit isn’t refundable. Its card has been made and is yours.
• The law where you live comes first. Where it gives you a longer or wider right, that right holds. In the EU and the UK you have 14 days to withdraw from a purchase; for digital content, at checkout you agree that this right ends for each credit once you spend it.
• Paddle’s own refund policy applies too, as merchant of record. Apple and Google handle refunds for credits bought through them.
• A refund removes the credits it covers. Your account and free cards keep working.
• We may refuse a refund where there is evidence of abuse, such as buying and refunding again and again.